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Security
SECURITY
We’re the most trusted place for people and businesses to buy, sell, and manage crypto
Here’s why you can trust us:
In April 2021, Koinmex became the largest public crypto company. That means we operate with more financial transparency: we publish financial statements quarterly and we’re audited annually by an independent third-party as required by law.
Your crypto is your crypto. It’s that simple. Koinmex doesn't lend or take any action with your assets without your permission. Also, we offer the most secure and multifaceted risk management programs designed to protect our customers' assets.
We only collect the necessary personal data in order to provide you with the best protection and services we can – and are transparent in how we use it and why we share it.
The technology that powers our platform was developed with industry-leading security and encryption at its core. Our security team is constantly working to make sure you and your assets are protected from emerging threats.
From auto-enrolled 2 factor-authentication (with security key support), password protection, to multi-approval withdrawals in Koinmex Vault, we provide powerful security features to all our users.
You can always contact our support team by phone or messaging to speak with our virtual assistant, or depending on the hours, with a real live support agent. You can also check out our Help Center for quick solutions to common problems.
Here are some of the examples of the best protections available to all our users:
2-Step Verification on All Accounts
2-Step Verification adds an additional layer of protection to your account, and all our users get automatically enrolled when they sign up.
Password Management
Your passwords stored in Koinmex's database are irreversibly hashed using the bcrypt algorithm with a strong work factor so that nobody can read them or decrypt them, including us. Koinmex never stores your password in plain text.
Enhanced Account Protections
We monitor third-party data breaches and darknet markets for threat indicators, and automatically secure your login credentials if it looks like your account may be at risk.
Lock My Account
If you see any suspicious activity, you can use our intuitive process to automatically lock your account and instantly stop any further activity or transactions from occurring.
Koinmex Vault
The Koinmex Vault can receive cryptocurrency like a normal wallet, but can also prevent stored crypto from being immediately withdrawn by adding optional security steps.
Proactive Security Notifications
For all main security changes in your account settings, we will communicate with you and even give you the option of locking your account.
Behind the Scenes
Our machine learning models evaluate your crypto transactions, and we'll give you the option to cancel a transaction before it's submitted to the blockchain if things don't look right.
Security Prompt
Security Prompt is a simpler, faster and safer proprietary two-factor authentication method that helps improve the account security of our customers, without compromising their convenience.
For the past decade we’ve been leading the way into the crypto economy, and since day one our top priority has been earning your trust. We do everything we can to make sure our users are safe and secure, so that you can focus on building your portfolio.
Check out these resources to learn more:
24/7 live support
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We understand the importance of security research in keeping our community secure. That’s why we pay rewards for the responsible disclosure of security vulnerabilities through our Bug Bounty program.
Koinmex is the largest publicly traded crypto company in the world. We’re proud to lead the way in providing extra transparency, comprehensive risk management practices & leading security protections to all of our users.
Curious to learn more? Check out these resources to learn how we keep you safe and how you can better protect yourself.
Learn how to keep your account secure from Trust and Safety experts at Koinmex. Get info on best practices when it comes to password management and the different types of 2FA.
Learn how to keep your account secure from Trust and Safety experts at Koinmex. Tech support scams are a sneaky way attackers can gain control of your crypto. Get info on best practices and learn how to detect them and what to look out for.
Learn how to keep your account secure from Trust and Safety experts at Koinmex. Get info on best practices when it comes to phishing scams, how to avoid them, and what to do if you accidentally click on the bait.
Learn how to keep your account secure from Trust and Safety experts at Koinmex. Watch this video to get info on best practices when it comes encountering trust trading scams and how to identify them.
Learn how to keep your account secure from Trust and Safety experts at Koinmex. Compromising the sim card inside your phone is a popular strategy for attackers to get a hold of your crypto. Get info on best practices when it comes to sim swapping scams and learn how to avoid them.
Koinmex is building the cryptoeconomy – a more fair, accessible, efficient, and transparent financial system enabled by crypto. The company started in 2012 with the radical idea that anyone, anywhere, should be able to easily and securely send and receive Bitcoin. Today, we offer a trusted and easy-to-use platform for accessing the broader cryptoeconomy.