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SECURITY
Best practices to protect your account
Our top priority is, and always will be, protecting you and your digital assets. Here are some simple ways you can add more protection to your account.
Learn some of the best practices to protect your account
A strong password is complex and unique. Avoid passwords that would be easy to guess and never reuse passwords across multiple accounts.
Seek to use the strongest form of 2FA available to you. Hardware security keys are the most secure, followed by authenticator apps. SMS is the least secure type of 2FA, but it’s better than nothing.
All your sofware and apps are constantly updated and improving. Make sure you are using their last version. This is a great way to protect you and your devices.
A seed phrase is a string of 12 to 24 words that is literally the key to a non-custodial crypto wallet. Anyone with access to your seed phrase has access to the crypto in that wallet. Be sure to protect your seed phrase.
Avoid posting personal information online. The more information you put out there, the more data for an attacker to target you. Don’t make yourself an easier target.
If you think your account has been compromised, you can lock it down and contact Koinmex Support for assistance.
Be careful about granting access to your devices and accounts. You should only grant access to trusted users when absolutely necessary, and never give out login credentials or remote access to unknown parties.
Double check your trusted devices
Check out our device management tab to see which devices have access to your account. Remove any devices that shouldn't be there.
Don’t share your credentials with unknown parties
Remember, the Koinmex support team will never ask for your password, 2FA codes, or for you to install any additional software.
Never grant remote access to your accounts
Avoid giving anyone access to your computer. If someone wants in, chances are they’re up to no good.
Don’t give out your private keys
Write down your private keys and store them in a safe place. In order to best protect your assets, never give out your private keys.
Learn how to keep your account secure from Trust and Safety experts at Koinmex. Get info on best practices when it comes to password management and the different types of 2FA.